Response Time
Support is available to assist with questions, account-related issues, technical concerns, or general feedback. Our team can help with deposits, withdrawals, bonus balance queries and account verification. Reach out any time by live chat, email or phone for fast, practical help. We aim to respond promptly and keep things simple for Canadian players, with dedicated support available by email and phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 604 321 4879 |
| Working hours | 24/7 |
For immediate queries try live chat or send details to [email protected]. For billing and payments use [email protected]. Affiliate partners can reach our team at [email protected]. Phone support is available for urgent account-related matters like withdrawal requests. Our customer support handles verification, bonus balance questions and active promotions; expect a reply within business hours or sooner for priority cases.
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line, your account username, and current contact details to avoid delays. Attaching relevant screenshots or files speeds up verification and helps our team respond more quickly.
Submit your enquiry
Response Time
Support response times vary with request type. Most inquiries are answered within one business day; simple questions sent via live chat or email often get a reply within hours. Complex matters such as account verification or payout investigations may take longer depending on the investigation and third-party processing. We’ll keep you updated and aim to resolve issues as quickly as possible.
Feedback
We want your feedback. Share suggestions or ideas to improve the site - bugs, layout, game selection or payment options. Every submission is read carefully by our team and used to refine features, fix issues and improve the user experience for Canadian players. Your input helps shape future updates, so please tell us what would make the site better.