General Terms and Conditions

This page sets out the terms that govern use of Lucky Legends. It explains our relationship with you as a player, the basic rules for account use, and how promotions, payments and disputes are handled. By registering or playing you agree to follow these terms and any specific conditions that apply to individual offers or services on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only the account holder may use a single account - multiple or shared accounts may be closed and funds withheld. Notify us immediately if you suspect unauthorised access. We may suspend access while we investigate suspicious activity or verification issues.

Eligibility requirements

To register you must meet the minimum legal age in your jurisdiction and be legally permitted to use online gambling services where you play. We reserve the right to refuse registration and to close accounts if eligibility cannot be confirmed. Identification and proof of address may be requested before certain services, including withdrawals, are completed.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited behaviour includes bonus abuse, collusion, fraud, chargebacks, using automated betting systems to exploit offers, and creating multiple accounts. We may limit, suspend or close accounts and withhold winnings where misuse is suspected. You must not attempt to circumvent game or promo restrictions, or interfere with site operation.

General bonus and promotion rules

All bonuses and promotions are subject to specific coupon terms which form part of these general terms. Bonuses may carry wagering requirements, maximum bet limits while a bonus is active, and game contribution rules. For example, some chip offers carry wagering requirements that must be completed before a withdrawal is allowed. Only one active bonus may apply per account unless an offer states otherwise. We may void bonuses and related winnings in cases of abuse or breach of promotional conditions.

Deposits and withdrawals

Accepted funding methods include common card payments, bank transfers and cryptocurrency deposits where available. Minimum and maximum deposit amounts, processing times and any fees are determined by the chosen method and by the specific promotion. Withdrawals may be subject to verification checks, documentation requests and limits that vary by payment method and player status. Verification can take from a few hours up to a couple of business days depending on document quality and workload. Large wins may be paid in instalments at our discretion.

Dispute resolution

If you have a dispute, contact customer support at [email protected] with a clear description and supporting evidence. We will attempt to resolve issues promptly. If a complaint cannot be settled informally, we will outline the available escalation or review process. We aim for fair outcomes and will act on evidence provided by both parties.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the site after updates means you accept the revised terms. It is your responsibility to review these terms periodically.